STRATEGIC IT SOLUTIONS

All of IT’s efforts must be viewed from the perspective of the consumer or customer of IT’s services.  This “IT as a service” perspective ensures that only value-added IT investments are made and IT becomes a true strategic partner of the overall business organizations.

In order to ensure business value is delivered to your organization, all of our projects begin with a cost/benefit analysis within a return on investment (ROI) framework. We then work to ensure all benefits are delivered within the scope and budget of the project.  By starting each project with its benefits clearly identified from the customer’s perspective, each corresponding step in our delivery methodology is driven by achieving and realizing these goals.

Furthermore, we believe business process re-engineering(BPR) is critical to the success of a project. Only through fundamentally changing your underlying processes will true cost savings be realized. By documenting and designing the impacted processes current and future states, process improvements can be designed into the overall project.

VFI has a formalized methodology to discover critical process and success factors…

Methodology

• Project Initiation
• Current State Business Process Definition – Identification of current IT service provisions to a set of value-added processes
• Future State Business Process Definition – Vertical Focus will work as a strategic partner of both the business areas and the Information Technology Group to design new business processes and corresponding IT services.
• Benefits Analysis – By analyzing a project from the perspective of the business user and customer, only “true” benefits are identified.
• Cost Analysis – Due to Vertical Focus’ breadth of experience, our consultant can accurately identify project costs avoiding cost over runs later in the project.
• Service Requirements Definition – By defining service level requirements first, and answering questions like: When does the service need to be available?  If it is not available, how quickly does service need to be restored?  Only then can the appropriate technology solutions be designed.
• Solution Design – Our expert consultants can design a system using a build, buy, or “best of breed” approach.
• Implementation – Depending on the best solution for the customer, Vertical Focus can implement the IT solution using standard project management frameworks, providing clear communications and leadership on status, budget, and project progress.
• Operations Turnover – We are committed to transferring ALL of our knowledge of your systems to your support organization.  In addition, we firmly believe in documenting how this IT solution best fits into your support organization process by providing things such as issue and problem resolution guidelines, capacity plans, availability plans and IT service continuity plans.