ITIL® (the IT Infrastructure Library) is essentially a representation of best practice for IT service management. It comprises a series of books and information, which provide guidance on the quality provision of IT services.
Despite its relative youth, ITIL is already in use in thousands of organizations across the world. VFI is an early adopter in the United States embracing the ITIL philosophy for the benefit of our clients.

Vertical focus implements it’s projects within the framework of ITIL best practices.  Your organization is not required to be ITIL compliant to receive the benefits of projects implemented with our ITIL focused methodology.

For your projects and organizations, ITIL can:

• SAVE MONEY ON INFOMRATION TECHNOLGOY INVESTMENTS! - ITIL’s fundamental driver is the IT customer/consumer.  By starting with a philosophy that IT is a service provider to the business customer, ITIL defines IT processes all focused at providing strategic value to that customer.  Only then can IT professionals be assured that we are providing value to the overall business.  Too many times, we as technologists invest in technology because its “cool” or “everyone else is doing it.”  Simply stated, if the business customer does not want it, we should not waste the business’ money in doing it.
• Elevate IT to a Strategic component of the business – By consistently providing value to the business organization, they will quickly realize that IT bests adds value when seen as a strategic partner to the rest of the business.
• Reduce IT staff stress – by clearly defining roles and responsibilities, IT staff will have a clear understanding of what is required of them, reducing uncertainty.  In addition, ITIL moves your IT support organization from a reactive support organization, to a proactive solution provider.

Vertical Focus, by embracing ITIL, will ensure that your projects are successful from the view of the business, regardless if you already use ITIL.  If your IT staff is not already implementing or compliant with ITIL, we can also assist you in bringing ITIL to your organization.

For More information on ITIL: http://www.itil.co.uk/